Trust Our Proven Process

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EDS Service Solutions is committed to partnering with you to achieve operational excellence and long-term growth. Our Proven Process, refined by two decades of experience in business process outsourcing (BPO), skillfully combines human expertise with cutting-edge, proprietary technology. 

We seamlessly align our processes with your distinct operations, delivering tailored workforce solutions that enhance efficiency, minimize costs, and optimize performance. Here are the five stages of our Proven Process, designed to deliver exceptional results tailored to your specific needs.

Our Proven Process for Your Success

Client Relations • Operations • Recruiting • KPI • Training • Risk • HR • Finance • Backend Support

Initial Meeting

Site Evaluation

Implementation

Launch

Growth

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Our Process

Our partnership begins with an in-depth discovery process, during which we engage in open dialogue to understand your business needs, challenges, and goals. We also explore your company’s mission, vision, and values to ensure our partnership is built on a foundation of shared principles. 

Key Deliverables and Steps:

  • Client Relations: Operational & HR Leader Alignment
  • Value Demonstration: Assess Tailored Solutions

During our discovery meeting, we want to ensure our workforce solutions align seamlessly with your company culture and contribute to a positive brand experience.

In this stage, we dive deep into your operational environment to identify any bottlenecks and inefficiencies. Based on a deep understanding of your unique needs, brand values, and operational landscape, we develop a customized proposal outlining how our expertise and innovative solutions can optimize your workforce, enhance productivity, and drive sustainable growth, all while upholding your brand’s integrity and reputation. 

Key Deliverables and Steps:

  • Recruiting: Market Research & Labor Market Rates
  • Operations: Historical Analysis, Patterns, Time Studies & SOW
  • KPIs & Performance: Performance Metrics & Labor Modeling
  • Risk, Safety & Compliance: Site Safety & Security Analysis
  • HR: Employment Requirements, Regulations & Benefits Alignment
  • Client Relations: Communication Cadence & Relationship Management

Our proven methodologies, including Lean Six Sigma practices and advanced workforce management technology, have delivered measurable improvements for our clients, and we are confident that we can drive results for your business.

This is where strategic planning turns into action, ensuring a smooth transition. Our high-performing recruiting team conducts a thorough labor market and wage analysis and uses live ads, job fairs, and local community engagement to attract top talent. All candidates undergo pre-screening, interviews, background checks, and comprehensive training to ensure they’re the right fit for our client’s needs.

Key Deliverables and Steps:

  • Recruiting & Staffing:  Live Ads, Job Fairs, & Local Community Engagement 
  • Onboarding & Training: EDS’s Site-Specific Training
  • Operational Integration: On-Site Management Training & Site Acclimation Process
  • Risk & Safety: Site-specific Safety Assessments & Job Safety Analysis (JSAs).

At EDS, we don’t just follow a one-size-fits-all approach to staffing. Once the right people are hired and onboarded, they undergo our site-specific training, which incorporates both our internal best practices and any specific client needs to ensure their brand-specific standards are met. We will ensure that everything from compliance to daily operations is aligned.

During this phase, often referred to as Go-Live, we take full control of the outsourced operations, with a focus on seamless execution.

Key Deliverables and Steps:

  • On-Site Management and Go-Live Support: Comprehensive Training & Management 
  • Operational Ownership and Client Empowerment: Responsibility for Outsourced Operations & Adherence to Service Level Agreements (SLAs)
  • KPIs & Performance: Monitor Work KPIs in Real-Time
  • Communication and Reporting: Performance Reports, Dedicated On-site Management Team, Dedicated Regional and Corporate Team

At EDS, we care about your brand and reputation. We integrate into your process and are embedded in your business to ensure your company culture and operations are aligned.

Our commitment to your success extends far beyond launch. We believe in continuous improvement and fostering a long-term strategic partnership. After the launch, we focus on refining processes to help our clients achieve their business objectives. 

Key Deliverables and Steps:

  • On-going Optimization: Monitor Performance Metrics & KPIs, Leveraging Data-Driven Insights 
  • Client Collaboration: Quarterly Business Reviews, Evolve Strategy, Analyze Historical Data

At EDS, we measure our success by your long-term satisfaction and operational achievements. We are your dedicated and invested partner, committed to mutual growth. We value your feedback and will implement the necessary adjustments, proving our partnership is built on trust.

Have Questions?

EDS Service Solutions’ Proven Process is designed to provide clients with a seamless and efficient outsourcing experience, from the initial discovery meeting to long-term growth. By combining our proprietary technology, Lean Six Sigma practices, and high-performing teams, we deliver tailored solutions that drive success.

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